Apollo HD Series Uživatelský manuál stáhnout pdf (Strana 12)

Q. No log in box appears on internet explorer.

A. Ensure ActiveX controls are set to enabled/prompt by going to internet options then security then custom level. Also ensure

User Account Control is disabled on Windows Vista and 7.

Q. On Internet Explorer I get the following error message after logging in: Failed to Connect to Device in Main Connection.

A. Port 37777 is not opened correctly on your router. Please refer to your routers instructions to ensure the port is open or visit

http://canyouseeme.org

Q. My DVR has audio but it’s not playing on the main screen or search.

A. Ensure that your encode settings have Audio ticked on the main stream for all channels, and that you have full screened the

channel you wish to listen to.

Q. My Smartphone is connecting to the DVR but I’m still not receiving images.

A. Smartphones exclusively use the extra stream to connect. If you are experiencing bandwidth issues over the phone attempt

to lower your extra stream settings in the encode menu

Q. Pot 80 is already in use on my network.

A. Change the port on the DVR to a different port 81 or 8080 are good examples. Then connect using the IP address with that

port. Example: 192.168.0.8:8080

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Apollo HD Series Uživatelský manuál Strana 12